Integrated platform for Waste Collection & Circular Operations
Connect citizens, call-center teams, local coordinators and collection operators in one traceable workflow — from the first request to verified handover and performance reporting.
Citizen Requests & Case Management
Identify known or new customers, register anonymous enquiries when appropriate, capture collection requests and manage information calls, changes, cancellations, follow-ups and complaints in one case history.
Local Coordination & Scheduling
Route requests to the responsible local representative, validate pickup details, prepare orders for collection and assign the right crew according to location, campaign and operational capacity.
Operator Execution & Traceability
Give operators a clear operational queue, support pickup execution, record waste categories and quantities, scan mandatory traceability codes and complete each collection with a reliable digital audit trail.
Campaigns, Vouchers & Network Administration
Configure campaigns, participating operators, stores and collection locations; manage voucher rules and waste catalogues; monitor execution across organizations, localities and channels.
Citizen & Customer Management
Create a complete interaction history for citizens and customers, including identity, contact details, addresses, requests, orders, complaints and previous service cases.
Call Center & Omnichannel Intake
Standardize the registration of phone-based and digital requests. Guide agents through the correct request type and provide visibility into existing orders and actions in progress.
Collection Order Management
Manage the full order lifecycle from request completion and routing to preparation, crew allocation, pickup and finalization, with clear status visibility for every role.
Operator & Local Representative Workspaces
Provide role-specific work queues for administrators, call-center teams, local representatives and operators, reducing handoffs and keeping responsibilities clear.
Campaign & Voucher Administration
Build recycling campaigns with participating organizations, locations, eligible waste types and voucher mechanisms, then monitor campaign activity and results.
Traceability & Operational Reporting
Capture waste details and traceability codes at execution. Analyze orders, channels, localities, complaints, campaigns, operators, vouchers and collection performance through reports and exports.
Special features
End-to-End Collection Workflow
A single digital flow connects intake, validation, local routing, preparation, crew assignment, pickup and closure, giving every stakeholder the same operational truth.
Role-Based Multi-Organization Operations
Administrators, call-center agents, local representatives, stores and collection operators work in dedicated views while sharing the same controlled process and data model.
Digital Waste Traceability
Mandatory and optional traceability codes can be scanned and validated during execution, supporting reliable evidence from collection request to recorded handover.
Flexible Case & Complaint Handling
Information requests, active-order calls, complaints, cancellations, changes and customer follow-ups remain connected to the customer and the original order for consistent resolution.
Campaign, Location & Voucher Control
Configure campaigns, operators, stores, locations, waste types and voucher mechanisms in one administrative layer, with searchable lists and exportable reporting.
Operational Intelligence & Auditability
Dashboards and reports cover monthly orders, ordered items, channels, caller and locality profiles, complaints, campaigns, operators, vouchers and traceability, enabling transparent performance management.
Build a more traceable waste collection operation
See how Vision 365 can connect request intake, local coordination, operator execution and reporting in a workflow adapted to your service network.